Schedule your repairs

Specialized Communications Corp. has made scheduling your next repair as easy as possible.

Simply fill out the repair form on the right and ship your unit to our service department.

Shipping Instructions

To assure that your unit arrives to us safely follow the steps below:

1. Locate an appropriate shipping container. If you do not have one, we can offer Pelican Cases, Panasonic Cases and even our own shipping cartons. Contact us for a quote!

2. If you prefer to use your own packaging, confirm that the container you will be using is designed to support the weight of the unit.

3. Wrap the unit in plastic to protect it from moisture.

4. Use bubble wrap if possible, instead of foam peanuts.

5. Ship using the carrier and insurance of your choice. It is recommended that you insure the unit during transport.

6. Ship to the following address:

Specialized Communications Corp.
20940 Twin Springs Drive
Smithsburg, MD 21783-1510
Attn: Service Dept.

Our Custom Shipping Carton is a favorite!
DVCPRO Shipping Carton Price List

* DVCPRO Small Box $59.95
* DVCPRO Large Box $69.95

If you are interested in one of the cartons call us at 800-359-1858

Shipping Box

CONTACT INFORMATION	* designates required field
Company Name : * (If there is no company enter none)
Contact Name : *
Company Address : *
City : *
State : *
Zip : *
Telephone # : * (999-999-9999)
Extension :
Cell Phone # :
Fax # :
E-Mail : *
Have you used our repair services before?	Yes No
If you are a first time customer please take a moment to fill out the Payment Obligation Form. You must fax or mail this form before we can process your order.
How would you prefer to receive your estimate? :	Fax E-Mail Doesn't matter
What are the best times to contact you? :
Alt. Contact Name :
Alt. Phone :
Extension :
EQUIPMENT INFORMATION
Brand : *
Model # : *
Serial # : *
List any accessories included : * (If there are none enter N/A)
Detailed description of problem (please be as detailed as possible) : *
Is the problem intermittent? *	Yes No
Is problem with: *	Video Edit Audio Other
What are the circumstances when the problem is apparent? * (Check all that apply)	Hot Cold PB REC EE
Brand(s) of tape stock used (please specify): *
Is a tape available showing the problem? * (If yes, please include with the unit.)	Yes No
Has any work already been performed, in house or elsewhere to repair this problem? *	Yes No
Is there anything in particular that you would like or not like to be performed on this unit? *
Does the unit have any physical damage before it is sent in? *	Yes No
Describe the damage:
Would you like any cosmetic damage repaired?	Yes No
MODIFICATIONS
If this unit is a DVCPRO Studio Deck, what modifications would you like performed and/or installed?
640-650 640-650 + 3 Hour 650 3 Hour
For information on modifications, please visit our Additional Services page, or call 1(800)359-1858.

HOW DID YOU FIND SPEC-COMM?
How did you find out about us? *
Comments:
Please make sure your information has been accurately entered before submitting the repair order.